Privacy Policy

Snow King Retreat respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, make a reservation by phone, or use our hospitality services.

By accessing our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, call us to make a reservation, submit an enquiry, or communicate with us through other available channels.

1.1 Personal Information

The information we may collect includes:

Name: Your name for identification and reservation purposes.
Phone Number: Your contact number for responding to enquiries and communicating about your booking.
Email Address: Your email address, when provided, for booking confirmations and other relevant communications.
Address: Your residential or contact address, when required or provided.
Booking Date and Time: The date and time when you make your reservation.
Check-in and Check-out Dates: Your intended arrival and departure dates.
Number of Guests: The number of people included in your reservation.
Booking Preferences: Your room preferences, special requests, and other information relevant to your stay.
Communication Details: Information you provide during telephone conversations, enquiries, or other communications with us.

We collect only the information reasonably necessary to manage reservations, respond to enquiries, and provide our services.

1.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:

IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring websites and traffic sources
Website interactions and diagnostic information
Information relating to advertising and conversion events, where applicable

2. How We Collect Your Information

We may collect personal information through the following methods:

Telephone Bookings: When you call Snow King Retreat to enquire about availability or make a reservation, our team may record your name, phone number, address, email address, booking date and time, stay dates, and other relevant booking details.
Website Enquiries: When you submit information through a contact form or another enquiry facility on our website.
Direct Communications: When you voluntarily provide information through email, telephone calls, or other communication channels.
Website Technologies: Through cookies, analytics tools, advertising technologies, and similar technologies used on our website.

Our reservations are managed by our team over the phone. We do not offer online booking or online payment processing through our website under our current booking process.

3. How We Use Your Information

Snow King Retreat may use your personal information for the following purposes:

To respond to enquiries and requests for information.
To check availability and manage reservations made over the phone.
To record booking dates, booking times, guest details, and accommodation requirements.
To contact you regarding your reservation, arrival, departure, or stay.
To communicate booking confirmations, updates, and relevant service information.
To address guest requests and provide hospitality services.
To maintain internal booking and business records.
To improve our website, services, and guest experience.
To monitor website traffic and understand visitor behaviour.
To measure the performance of advertising campaigns.
To identify technical issues, prevent fraud, and protect our website and business.
To respond to complaints and resolve disputes.
To comply with applicable legal, regulatory, tax, and recordkeeping requirements.
To send promotional communications where permitted by law and, where required, with your consent.

We use personal information for legitimate business purposes and other purposes permitted by applicable law.

4. Cookies, Analytics and Advertising Technologies

Snow King Retreat uses analytics, tag management, search performance, and advertising tools to understand website activity, improve website performance, and measure the effectiveness of our digital marketing.

Depending on their configuration, these tools may collect or process technical information, website usage data, advertising interactions, and specified website events.

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website.

This may include information about pages visited, traffic sources, session activity, browser and device information, and other website usage metrics.

We use this information to evaluate website performance, understand visitor behaviour, and improve our website and services.

4.2 Google Search Console

We use Google Search Console to monitor our website’s performance in Google Search, review search visibility, identify indexing issues, and diagnose technical problems.

Google Search Console primarily provides website owners with search performance and technical information. It is not used by Snow King Retreat as a direct method of collecting guest booking details.

4.3 Google Tag Manager

We use Google Tag Manager to manage and deploy website tracking tags and related scripts.

Depending on the configuration, these tags may support analytics, advertising measurement, conversion tracking, and other website functionality.

Google Tag Manager is a tag management tool. The information collected depends on the tags and services implemented through it.

4.4 Google Ads

We may use Google Ads to promote Snow King Retreat and measure the effectiveness of our advertising campaigns.

Depending on the configuration, Google Ads technologies may use cookies or similar technologies to measure advertising interactions, track conversions, understand campaign performance, and deliver or personalize advertisements.

4.5 Meta Pixel

We use Meta Pixel, a tracking technology provided by Meta, to measure the effectiveness of advertising campaigns on Meta platforms, including Facebook and Instagram.

Depending on its configuration, Meta Pixel may collect information about website visits, page views, and other specified website events. This information may be used to measure advertising performance, improve campaign effectiveness, and support audience-related advertising features.

4.6 Cookies and Your Choices

Cookies and similar technologies may help our website function correctly, remember preferences, understand website usage, and measure advertising performance.

You can manage or disable cookies through your browser settings. Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies or tracking technologies may affect some website features or the accuracy of advertising measurement.

For additional information about how these providers process information, please review their respective privacy policies:

Google Privacy Policy: https://policies.google.com/privacy
Google Advertising Technologies: https://policies.google.com/technologies/ads
Meta Privacy Policy: https://www.facebook.com/privacy/policy/

5. Sharing of Personal Information

Snow King Retreat does not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary for our business operations or where permitted or required by applicable law:

Website Hosting and Technical Service Providers: To maintain, secure, and operate our website.
Analytics and Advertising Providers: Including Google and Meta, where applicable, to measure website usage and advertising performance.
Communication Service Providers: To support communications with guests and respond to enquiries.
Professional Advisers: Such as legal, accounting, or other advisers when reasonably necessary.
Government and Regulatory Authorities: When disclosure is required by law or a valid legal process.
Other Authorized Parties: When necessary to prevent fraud, protect our rights, address security incidents, or resolve legal disputes.

We take reasonable steps to ensure that information shared with service providers is handled appropriately and in accordance with applicable requirements.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, mapping services, or other external resources.

When you access these services, the information you provide may be collected and processed according to their own privacy policies and terms.

Snow King Retreat does not control the independent privacy practices of third-party websites. We encourage you to review their policies before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information to:

Manage reservations and provide hospitality services.
Maintain booking and business records.
Respond to enquiries and complaints.
Resolve disputes and enforce applicable agreements.
Meet legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, security practices, and safeguards for systems used to maintain booking and website information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Where a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process about you.
Request correction or updating of inaccurate or incomplete personal information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on your consent.
Opt out of promotional communications.
Raise a complaint or grievance concerning the handling of your personal information.
Exercise any other rights available under applicable data protection laws.

To exercise these rights, please contact us using the contact details provided in this Privacy Policy.

We may request information necessary to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate legal purposes.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Children’s Privacy

Our website is intended for individuals seeking information about travel and hospitality services.

Where information about a child is required for a reservation or stay, it should be provided by a parent, guardian, or another person legally authorized to provide it, subject to applicable law.

We do not knowingly collect children’s personal information for independent marketing purposes.

If you believe that a child’s personal information has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.

11. Marketing Communications

We may use your contact details to share promotional offers, seasonal packages, special deals, or updates about Snow King Retreat where permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication, where available, or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related messages, such as reservation confirmations, booking updates, or important notices relating to your stay.

12. Privacy and Applicable Laws in India

Snow King Retreat aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and requirements in force from time to time.

Where applicable, we will follow the relevant legal requirements concerning notice, consent, security safeguards, personal data rights, data retention, and grievance handling.

The rights and obligations applicable to particular processing activities may depend on the circumstances and the legal provisions in force at the relevant time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, data handling practices, tracking technologies, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date.

We encourage visitors to review this page periodically to remain informed about how their personal information is handled.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your personal information, please contact Snow King Retreat using the details below.

Business Name: Snow King Retreat

Website: https://snowkingretreat.com/

Email: booking@snowkingretreat.com

Phone: +91 98160 39666 / +91 98761 39666 / +91 98160 39665

Address: Below Deshu Temple, Village Dahena, Adjoining CPRI, Fagu Top, Tehsil Theog, District Shimla, Himachal Pradesh – 171209, India.

Please provide sufficient details about your enquiry or request so that we can understand and address your concern.